Where do you ship
We ship throughout the United States using FedEx. Standard shipping is free for all orders, with no minimum purchase requirement.
When is the daily order cutoff
The cutoff is 2:00 p.m. Eastern Time on business days. Orders placed after that time begin processing on the next business day.
How long will delivery take
Processing takes 1–2 business days and shipping takes 3–5 business days. Total estimated delivery time is 4–7 business days. Weekends and U.S. public holidays are not processing or shipping days.
Can I cancel my order
Yes. Contact support@zyxoranehome.com before shipment. A shipped order cannot be canceled and must follow the return process.
Can I change my address or order
Yes, but only before shipment. Contact support@zyxoranehome.com immediately with your order number and the exact change requested.
What is the return period
You may request a return within 30 calendar days after delivery. After authorization, send the item back within 14 calendar days.
Do you accept returns of non-defective products
Yes. We accept authorized returns of defective and non-defective products within the return period.
Do I need the original packaging
No. Original packaging is not required. Use suitable protective packaging and include all parts supplied with the product.
Do you charge a restocking fee
No. We do not charge a restocking fee.
Who pays return and exchange shipping
ROGERS ZYXORANE TRADING LLC pays the shipping costs for authorized returns and direct exchanges.
How do I get the return form
Contact support@zyxoranehome.com before sending a return. After approval, our customer service team will provide return authorization, instructions, a prepaid return label, and a printable return form. Complete the form and place it inside the return parcel.
Can I exchange an item directly
Yes. Direct exchanges are permitted after authorization. Return the original item within 14 calendar days after authorization. We arrange the replacement after receipt and inspection.
When will I receive my refund
We inspect the return and process an approved refund to the original payment method within 5 business days after receipt. Your bank or card issuer may then require another 3–10 business days to post the funds.
What if my item is damaged or incorrect
Contact support@zyxoranehome.com within 30 calendar days after delivery. Include your order number and clear photographs showing the damaged, defective, incorrect, or missing item. We will review the issue and provide the appropriate solution at our cost when the company is responsible.
How can I contact customer service
Email support@zyxoranehome.com or call +1 716-225-7077, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. public holidays.