Refund policy

ZYXORANE HOME, operated by ROGERS ZYXORANE TRADING LLC, accepts authorized returns of defective and non-defective products under the terms below. We pay the shipping costs for all authorized returns and exchanges.

Return Window

You may request a return within 30 calendar days after your order is delivered.

Contact us before sending an item back so we can verify the order and provide return authorization, return instructions, a prepaid return label, and a printable return form.

Return Eligibility

We accept returns of new and slightly used products, including defective and non-defective items. Returned products must include all parts and accessories originally supplied.

The returned item must be the product purchased from ZYXORANE HOME and must include all parts and accessories supplied with it.

Original packaging is not required. Please use suitable protective packaging for the return shipment.

Reasonable inspection or opening of the product does not make it ineligible for return.

We accept authorized returns of defective and non-defective products.

No restocking fee applies.

How to Start a Return

  1. Contact support@zyxoranehome.com with your order number, the item you wish to return, and the reason for the request.

  2. Wait for written return authorization and return instructions.

  3. Download and print the return form provided by our customer service team.

  4. Complete the form and place it inside the parcel.

  5. Use the prepaid return label provided by our customer service team.

  6. Give the return parcel to the carrier within 14 calendar days after receiving authorization.

Do not send a return without prior authorization.

Authorized Return Address

After approval, authorized returns must be addressed to:

ROGERS ZYXORANE TRADING LLC
3015 Hartland Woods Way
Lexington, KY 40515
United States

Please use the prepaid return label and instructions provided by our customer service team. A parcel sent without authorization or without the supplied return instructions cannot be processed as an authorized return.

Return Shipping Costs

ROGERS ZYXORANE TRADING LLC pays the shipping cost for every authorized return, including returns of defective and non-defective products.

We also pay the return shipping and replacement standard-shipping costs for authorized exchanges.

Exchanges

Direct exchanges are accepted.

Contact us within 30 calendar days after delivery. After authorization, return the original item within 14 calendar days using the prepaid return label and instructions provided by our customer service team.

We arrange the replacement after the returned item has been received and inspected.

If the requested replacement is unavailable, we will offer another available option or issue a refund to the original payment method.

Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged, defective, incorrect, or incomplete, contact support@zyxoranehome.com within 30 calendar days after delivery.

Please include your order number and clear photographs showing the issue.

We will review the information and provide a prepaid return label, replacement, missing component, or refund as appropriate. ROGERS ZYXORANE TRADING LLC bears the costs required to correct an error for which the company is responsible.

Refund Processing

After the returned item arrives, we inspect it and process an approved refund within 5 business days.

Refunds are issued to the original payment method. After we process the refund, the bank or card issuer may require an additional 3–10 business days to post the funds to your account.

Order Cancellation

You may request cancellation before shipment by contacting support@zyxoranehome.com.

After an order has shipped, it cannot be canceled and must follow the return process above.

Contact Details

Company: ROGERS ZYXORANE TRADING LLC
Brand: ZYXORANE HOME
Address: 3015 Hartland Woods Way, Lexington, KY 40515, United States
Email: support@zyxoranehome.com
Phone: +1 716-225-7077
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. public holidays.

You may also contact us through our Contact Us page.